Effective Date: 10/09/2025

At Nutriline, customer satisfaction is important. If you are not happy with your order, we will gladly assist under the conditions below:

1. Returns

• Products may be returned within 7 days of delivery if unopened, unused, and in original packaging.
• To request a return, email info@nutriline.co.za with your order number.

2. Non-Returnable Items

• Opened, used, or damaged products (unless defective).
• Perishable or personalised items.

3. Refunds

• Approved refunds will be processed within 7–10 business days via your original payment method.
• Delivery fees are non-refundable unless the return is due to Nutriline’s error.

4. Exchanges

• Exchanges are possible for items of equal value if stock is available.